Description

The last episode focused on the 5-star experience. This experience doesn't exist without providing the WOW experience. Well how exactly do you continuously provide a wow experience in every stage of the client journey? We will break down the following: 

• How to create the WOW experience in each stage of the customer
  • Before purchase/inquiring about the product 
  • Purchase of the product/onboarding
  • Throughout the client journey
• How does surveying your clients assist with the WOW factor 
• CX’s impact on the WOW experience

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