Description

In this episode, we are thrilled to welcome our Senior Customer Success Manager Mike Karger. He has been with ClearlyRated for over 6 years and started out in sales therefore he has a range of experience working with every stage in the customer journey. He has an abundance of knowledge on the topic of survey feedback so we thought it would make perfect sense for him to join us! Our co-host, Ryen Salo will interview Mike on everything survey feedback. Some key questions include: 

1. What is a key metric to review when your survey is complete and how do you decide on the next steps? 
2. Our surveys are driven by NPS, what do you suggest to your clients if they receive an NPS lower than 50%
3. What do the NPS driver questions tell you? 
4. We mentioned the good, the bad, and the “meh” of reviews. The bad reviews are often detractors who would not recommend your brand. Do you have any suggestions on how to turn them into promoters?

And more! Tune in to hear this insightful conversation! 

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