Transform your business operations by closely monitoring Key Performance Indicators (KPIs) with insights from Tracy Duhaney, principal consultant and founder of the Amboseli Group. Tracy redefines KPIs as tools to "Keep People Informed," fostering a more inclusive and adaptable workplace culture. This episode highlights the significance of KPIs for small businesses, the optimal number to track, and the importance of involving employees to reduce friction and uncertainty.
Tracy also shares why prioritizing data over intuition is crucial and explores effective methods for tracking KPIs. Learn how frequent monitoring can catch significant variations early, aiding informed business decisions. Tracy’s expertise shows how managers can turn data into actionable insights, particularly in customer satisfaction, ensuring business stability and growth. Don’t miss Tracy’s fresh perspective on KPIs and her actionable advice, which could be a game-changer for your personal and professional development.
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