This week, I sat down with our Content Marketing Manager here at PerformLine, Gianna Barrere, to discuss our annual Complaint Risk Signal Report.
Listen as Gianna and I discuss:
- The background of the report, the importance of consumer complaints, and how they are used by the CFPB to regulate financial institutions
- Key topics and a few interesting takeaways the report covers this year
- Guidance on how organizations can establish a process for monitoring these complaints in the database system
- Best practices for how to implement monitoring of marketing communications for compliance with regulations effectively
- Finally, we share how you can access the report and give a rundown of the additional content pieces coming out this quarter that you can look forward to
Show Notes:
