Leaderhood & Parentship

The 3-Step Formula for Delivering Effective Performance Feedback

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Description

#5 - This week we are mixing things up with the format of the show. Instead of covering a concept, we’ll be exploring a real scenario from a real leader to discuss solutions, outcomes, and risks. As the situation is navigated, opportunities to implement the skills discussed in the first four episodes are explored. This week, we’re talking about how to handle an employee that is repeatedly missing deadlines. We discuss communication, CultureSmith’s 3-step model for delivering effective feedback, and the impact this has on your team. Then, we flip it to the home and talk about ways you can have better, more productive feedback conversations with family members. Finally, Shane shares his confidence-boosting approach for giving praise.

If you’d like to submit a scenario for us to discuss on a future episode, please email podcast@culturesmithinc.com

To learn more about today’s topic, visit:

https://www.linkedin.com/in/shanewallaceculturesmith/ 

https://www.culturesmithinc.com/

Show Notes:

  1. [00:31] Explaining this episode’s format and what to expect.
  2. [00:55] Breaking down today’s scenario.
  3. [02:00] What kind of fallout could this scenario cause?
  4. [04:22] Is the leader in this situation communicating deadlines clearly?
  5. [05:30] What is social loafing?
  6. [07:05] How do leaders typically resolve these situations without coaching support?
  7. [09:10] Does this put belonging at risk?
  8. [10:35] Exploring social identity theory.
  9. [16:00] Potential outcomes from a lack of belonging. 
  10. [18:10] Shane’s 3-step formula for delivering feedback.
  11. [20:00] Step 1: Acknowledge choices.
  12. [21:30] Step 2: Be clear on your mission, purpose, and shared future. 
  13. [23:30] Step 3: Get curious about your choice. 
  14. [27:00] Why do leaders avoid these conversations?
  15. [34:00] Flipping this to the home. Is there a similar situation that comes up?
  16. [37:25] How to deliver confidence-boosting praise. 
  17. [41:00] Where to learn more.

Mentioned in this Episode: