Insurance claims can be stressful, but they don’t have to be chaotic. In this episode we dig into claims defensibility to show how strong culture, clear documentation, and open communication can turn difficult moments into credible, manageable cases.
Hosted by Richard Lawson, Senior Account Executive at Howden Health & Care, our latest care sector podcast provides practical steps to help care providers to reduce risk and protect their residents.
With the expertise of Rishi Jawaheer, Director of the Jawa Group and Sabrina Meetaroo, Divisional Director, Head of Legal, Risk & Claims Advocacy, Howden Health & Care. We discuss what you need to do from the first hour after an incident, how to manage CQC scrutiny and the importance of staff training. The conversation then moves to outline the insurance considerations you need to make.
Finally, we provide a summary on the role of digital tools can have to improve care management and discuss the importance of collaboration across providers, insurers and regulators.
