In this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down with the founder of Rooter Hero Plumbing & Air John Akhoian to discuss customer satisfaction and customer loyalty. What's the difference, which is more important, and can you leverage one to increase the other?
Cross-Posted to Caffeinated CX.
LinkedIns:
David: https://www.linkedin.com/in/davidjpowers2/
Kat: https://www.linkedin.com/in/katherine-conchas-819700205/
John: https://www.linkedin.com/in/john-akhoian/
Rooter Hero Plumbing & Air: https://rooterhero.com/
Caffeinated CX: https://open.spotify.com/show/3p4rE3csfzp7B579u3PG24
