In this episode, I'm thrilled to sit down with Jennifer Bok, the AVP of IT Operations at Nationwide Insurance. Jennifer brings over 25 years of experience in operations, project management, and nurturing future leaders, making her insights invaluable.
Throughout our conversation, we explore the ever-changing landscape of technology, acknowledging the challenges of embracing innovation while recognizing the importance of balancing humanity and technology. Jennifer highlights the significance of employee experience and how it plays a pivotal role in achieving a harmonious balance.
Don't miss this enriching episode as we uncover the art of making every customer the hero of their own story.
