In this episode, we delve into the topic of boldness and owning your leadership role. Our guest, Nicole Keller, Director of Medical Staff Services at Seattle Children's Hospital, shares her insights and experiences with navigating challenging situations and making impactful decisions.
Nicole reveals how she developed her boldness and ability to cut to the chase without causing offense. She emphasizes the importance of preparation, analyzing data, and understanding information before engaging in conversations. Nicole also shares her approach to managing fear and worst-case scenarios, highlighting the potential consequences of not being bold in critical situations.
She suggests that when entering a new leadership role, it is essential to adopt a listening and observing approach for the initial three months. Despite the natural inclination to take immediate action and identify areas for improvement, she emphasizes the value of curiosity and learning during this period.
We then delve into the power of data and its role in empowering individuals and driving organizational success.
Finally, Nicole shares her insights on handling high-pressure situations and deescalating tense interactions. She emphasizes the importance of validating emotions and remaining compassionate while also focusing on the facts and what is within her control.
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