Would you like to know what it took to build an award-winning team from scratch?
In this interview, Claire Oโregan, Director of Customer Success at Juro, shares the success strategies in constructing a dynamic award winning team.
Claire was successful in developing an award winning team building framework that would ensure greater employee retention, and ultimately, larger customer success.
The framework that she developed used a step-by-step process that starts from the employee onboarding process and with her 90-day plan, she made sure that employees were well glued to the vision and values of their company.
In addition to Claire, Irit shared some insights into her employee retention and onboarding experiences. So, thereโs plenty to learn from this interview.
โพ๏ธ Challenges in Hiring a remote team
โพ๏ธ How to judge for cultural fit in remote interviewing.
โพ๏ธ Onboarding process for the hired team
โพ๏ธ Onboarding process framework
โพ๏ธ 90 day plan breakdown
โพ๏ธ Task assignments after 3 to 4 weeks
โพ๏ธ Team values and trusting the process is vital for team success.
โพ๏ธ How to reduce Time to First Value Delivered to only 14 days?
โพ๏ธ Importance of leading from the front and communicating and supporting the team.
โพ๏ธ Recommendations for team building.
Watch the video to find out more! https://youtu.be/hEsCnVSlbME
โพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธโฝ๏ธโพ๏ธ
Additional Resources:
๐ฅ Video: The SECRETs to onboarding NEW Customer Success Managers!
https://youtu.be/W04_1HIguF0
๐ฅ Video: Proving the VALUE of Your CUSTOMER SUCCESS Team
ย ย ย ย https://bit.ly/3tIj4HF
๐ฅ Video: 2021 HIGH PERFORMING Customer Success Teams
ย ย ย ย https://bit.ly/3Hzmsdz
๐ Blog: 10 Traits of High Performing Customer Success Teams
ย ย ย https://bit.ly/3bk3VGt
๐ Blog: Productivity Tips For Customer Success Teams โ PART 1
ย ย ย https://bit.ly/3PSLwAi
๐๐ป Whenever youโre ready...If you're an ๐ฆ๐น๐ฑ๐ฆ๐ณ๐ช๐ฆ๐ฏ๐ค๐ฆ๐ฅ ๐ฆ๐น๐ฆ๐ค๐ถ๐ต๐ช๐ท๐ฆ ๐ฃ๐ถ๐ช๐ญ๐ฅ๐ช๐ฏ๐จ ๐ข ๐๐๐ ๐ฑ๐ณ๐ข๐ค๐ต๐ช๐ค๐ฆ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ง๐ช๐ณ๐ด๐ต ๐ต๐ช๐ฎ๐ฆ, there are 3 powerful ways I can help you fast-track success while avoiding common pitfalls:
1๏ธโฃ ๐๐ฉ๐๐๐ก ๐๐ฎ ๐พ๐ช๐จ๐ฉ๐ค๐ข๐๐ง ๐๐ช๐๐๐๐จ๐จ ๐๐๐ ๐พ๐๐๐๐ฉ๐จ๐๐๐๐ฉ
Track key KPIs to boost CSM performance. Grab my cheatsheet to focus on metrics that matterโscale smarter & grow revenue. Click here to download.
2๏ธโฃ ๐
๐ค๐๐ฃ 11,000+ ๐ฝ2๐ฝ ๐๐ญ๐๐๐ช๐ฉ๐๐ซ๐๐จ ๐๐ฃ๐ ๐๐๐๐๐๐ง๐จ
I share strategic insights & practical tools to help you hit your quarterly goals faster while scaling your CS operations efficiently. Donโt navigate this alone - tap into a thriving community of leaders who are optimizing their CS strategies & driving serious impact. Click here to join.
3๏ธโฃ ๐ฝ๐ช๐๐ก๐๐๐ฃ๐ ๐ค๐ง ๐๐๐๐๐๐ฃ๐ ๐ ๐พ๐๐ ๐๐๐๐ข ๐๐ค๐ง ๐ฉ๐๐ ๐๐๐ง๐จ๐ฉ ๐๐๐ข๐?
Building a CS practice for the first time doesnโt have to feel like an uphill battle. With the right frameworks, you can achieve results faster than you think. I help experienced executives build a proactive, high-performing CS teamโwithout the guesswork & costly missteps of figuring it out alone. Learn more.
๐ Visit our Website - CSM Practice
