Description

Company: 118 Group

Guests: Dylan Steven

Year Started: 2017

Employees: 1-10

The Secret to a Smarter, Stronger Team? Build a Learning Culture
What if the best agency investment isn’t more tech or tighter processes, but more learning? In this episode, Dylan Steven of 118Group shares how embedding education and autonomy into his team’s DNA has elevated their work and strengthened their connection. He unpacks how letting go of control actually led to better outcomes and why systems should support people, not restrict them.

Inside this episode:

• How a team book club turned into a powerful cultural cornerstone
• The subtle difference between structure and rigidity and why it matters
• The one shift that helped Dylan take a real vacation without disruption
• The journey of building autonomy without losing consistency
• Dylan and Russel make the case for shorter books. 

Details for an agency planning workshop event November 10th and 11th 2025.