Description

Running an agency means solving problems every day, but what if one lesson could make most of them easier? In this episode, Stephanie Norris of Norbella shares how mastering tough conversations, focusing on people, and tackling root challenges have shaped her 16-year journey in business.

Key Takeaways

• Why learning to have difficult conversations solves more problems than any process or tool
• The pursuit of happy people and great work
• How focusing on team growth and culture leads to stronger client results
• Why chasing shortcuts often backfires

Details for an agency planning workshop event November 10th and 11th 2025.