Most tradies are flat-out chasing new jobs, juggling quotes, and hoping the phone keeps ringing. But what if you could create a customer experience so good that your customers never want to go anywhere else?
In this episode, Andy and Angela break down The Customer Experience Maximiser — a simple yet game-changing strategy that will have customers coming back again and again (and bringing their mates along too). Oh, and there’s a whole lot of talk about ice cream … because your trade business should be Neapolitan, not plain old vanilla!
What you’ll learn in this episode:
✅ The four levels of customer experience — Basic, Expected, Desired & Unexpected
✅ Why repeat customers are worth WAY more than constantly chasing new leads
✅ How small, low-cost changes can dramatically improve customer loyalty
✅ Real-world examples (including how a restaurant and a resort NAILED customer experience)
✅ Simple, actionable steps to go from “just another tradie” to the one customers rave about
This is PART 2 of a 2-part series all about the CUSTOMERS in your business.
🎧 Listen to PART 1 of the Customer Series: The ABCD Customer Mix: Are You Working With The Wrong Clients?
Want Andy to look at your business?
Book a free GamePlan call and get tailored advice to gain clarity and direction so you can create the lifestyle and freedom you deserve.
👉 www.lifestyletradie.com.au/gameplan-call
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