Description

Each team has its own distinct culture – whether by design or not. And culture is important because it signals what is desired and what behavior is unacceptable.

Today’s guest is America’s Chief Culture Officer, James Mayhew. James is the host of the Lead Thru Values podcast, and he trains and coaches teams on how to improve their culture to get better results.

In this episode of The Clarity Advisors Show, James and host Ken Trupke discuss how culture and performance are inseparable aspects of business success. James talks about the role of a Chief Culture Officer, and how he helps small and medium-sized businesses design and define their culture to accelerate performance.

Episode Highlights

• How to build a powerful business culture.
• Why having conversations is vital to building culture.
• The importance of having a robust hiring process.

Timestamps

[01:19] Who does James help?
[02:11] The Chief Culture Officer
[06:12] How a Culture Officer role differs from an HR role
[09:15] Lessons learned from making mistakes
[13:20] Things they did well
[18:12] What makes culture so important?
[20:28] Overcoming big challenges
[24:47] James’ recommended content

Episode Quotes

• “We’re not shooting for perfection, but we are shooting for excellence.” (James)
• “We can’t correct what we don’t know.” (James)
• “Culture is performance. Performance is culture.” (James)
• “Do not cut that hiring process in any way.” (James)

Recommended Reading and Listening

• Never Split The Difference, by Chris Voss
• The Truth About Getting The Best From People, by Martha Finney
• The GaryVee Audio Experience

Follow/Connect with James Mayhew

• 319-929-2604 (cell)
• Lead Thru Values podcast
• JamesMayhew.com
• James Mayhew LinkedIn