This week’s episode features a conversation with Dave Romeo, author of "How to Wow! — The Art of Consistently Delivering Legendary Customer Service." Giving customers a user experience they'll remember is not complicated. It does however require a genuine demonstration of your desire to help. Not only does this spark lasting connections, but it also returns your investment several times over.
What You’ll Learn From This Episode:
Quotes:
04:25 “When you can demonstrate to your customers that it’s more important to you that they have a great experience doing business with you than it is to them, they will be wowed.”
14:34 “It’s very easy to know what legendary customer service looks like when you’re a customer. But sometimes when we’re supposed to be delivering to our customers, we forget about that.”
14:56 “If the obstacle is a commandment, obey it. If it’s a law, change it. If it’s a rule, break it. And if it’s a policy, ignore it. And that’s good advice if you want to deliver legendary customer service to your customers.”
18:39 “I found that if I memorized people’s names, they pay attention, they stay engaged, and they never forget it.”
21:32 “Little things don’t mean a lot. They mean everything.”
This episode is sponsored by Benepower, the platform of choice for a modern benefits experience. Benepower is an AI-powered benefits platform offering access to top products and services, enabling consultants and employers to create customized plans, optimize usage, and measure effectiveness. www.benepower.com
