In this episode, ARISE-EFR CEO Bruce Drake is joined by Bill Rose, Program Manager of the Ombudsman Program, for an in-depth conversation about advocacy, dignity, and the rights of older adults living in long-term care settings.
Bill shares his journey from professor of gerontology to nonprofit advocate and explains what ombudsmen do, how the program works across Central New York, and why this service is so critical for residents of nursing homes and assisted living facilities. From resolving everyday concerns to addressing serious care issues, this episode offers a behind-the-scenes look at how ombudsmen advocate for residents’ voices to be heard.
Listeners will also learn how families can access support, what to expect when calling the Ombudsman hotline, and how community members can get involved as volunteers.
đź“ž Ombudsman Hotline: 315-671-5108
