Continuing with our May guest interview series, on this week's 2X Podcast episode I had the chance to interview good friend of mine, Steve Walker. He's the President of Walker Information and an icon in 'customer experience' research.
Steve shares the importance of your customer’s experience with your company and gives you insight and some tips on how you can begin to improve it.
Steve also has his own podcast you should try out, The CX Leader Podcast, available on iTunes.
