On this episode of Better Business Outcomes, Stephen Waddington from Wadds Inc. welcomes Caroline Marrows, Head of News at Citizens Advice.
They discuss:
· The role and origin of Citizens Advice in supporting people with issues related to legal, debt, consumer, and housing
· Managing demand for services from the public, and insight from the media while maintaining high levels of customer satisfaction and quality outcomes
· Navigating a complex stakeholder environment and speaking truth to power for those without power
· The benefit of strong leadership communication and engagement in leading public and policy debate
· How focussing on outcomes leads to better business outcomes and supports planning and decision making.
Presented by Sarah Waddington and Stephen Waddington
For more information visit https://www.wadds.co.uk/
With thanks to our production partners at What Goes On Media
