Sales and client services alignment often breaks down after the contract is signed—and that’s where client trust is won or lost.
In this episode, Adam Parks sits down with Jon Siegel of Slovin & Council, Co., LPA to unpack why the sales-to-client-services handoff is the most fragile moment in collections. Together, they talk candidly about managing post-sale client experience and expectations, involving operations earlier, and how sales operations collaboration reduces friction, escalations, and churn.
If you’re focused on trust-based client retention in receivables, this conversation offers practical, field-tested guidance you can apply immediately.
Listen in and subscribe for more real-world strategies shaping the future of collections.
Podcast Website:
https://receivablespodcast.com/videos/sales-client-services-alignment-siegel
Guest Website:
https://sclpa.com/
Guest LinkedIn:
https://www.linkedin.com/in/jonathan-siegel-474a4b5/
sales and client services alignment,
sales to client services handoff,
post sale client experience,
sales operations collaboration,
trust based client retention,
legal collections onboarding
#salesandclientservicesalignment #jonsiegel #legalcollections
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