Workflow engineering for collections isn’t about adding another tool: it’s about designing how decisions actually happen at scale.
In this episode, host Adam Parks sits down with Ranjan Dharmaraja of Quantrax Corporation to unpack why collection operations are an engineering problem and how machine driven decision making in collections replaces inconsistency with logic.
They talk about embedded intelligence in collection platforms, turning data signals into action, and why automated next step determination is the only way to scale without adding headcount. If you’re responsible for operations, technology, or performance, this episode will change how you think about collections systems.
Podcast Website:
https://receivablespodcast.com/videos/workflow-engineering-collections-dharmaraja
Guest Website:
https://www.quantrax.com/
Guest LinkedIn:
https://www.linkedin.com/in/ranjandharmaraja/
workflow engineering for collections,
machine driven decision making in collections,
embedded intelligence in collection platforms,
collection operations engineering,
automated next step determination
#workflowengineeringforcollections #ranjandharmaraja #collectionoperations
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