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This is the second part of a conversation between the host, Steve Ramona, and Steve Remmel about the importance of people in business.
The key takeaway is that people are the foundation of a successful business. Businesses should invest in their people, train them, and treat them respectfully. This will lead to better customer service and a more successful business.
Here are the details from the conversation:
- Steve Remmel shared his experience of starting his own business and how he realized that people are the most critical factor.
- He shared an example of how he was impressed by Thrive because of the quality of its customer service.
- He contrasted this with another company where he had a negative experience because of the lack of customer service.
- Steve argued that businesses should strive to be like Thrive and provide excellent customer service by investing in their people.
- He also mentioned the importance of having a growth mindset and never stopped learning and growing.
- 02:55 - People and people to people business (People and people-to-people business)
- The speaker, Steve Remo, is a business consultant who believes that a company's focus should be on its people, both its employees and its customers.
- He says that people are the foundation of a successful business and that treating them well is essential.
- 04:52 - The importance of customer service (The importance of customer service)
- The speaker gives the example of Thrive, which provides customer relationship management (CRM) software. He says he chose Thrive because they provided him with a dedicated support person who was always available to help him.
- He contrasts this with another property management company without customer service and only communicates with customers through AI.
- 10:02 - The importance of attitude (The importance of attitude)
- The speaker also talks about the importance of attitude. He says that our attitude affects how we view everything and that it is essential to maintain a positive attitude, even when things are tough.
- He gives the example of his father, who was in a rehab facility for three months. He says that he and his family maintained a positive attitude about his father's recovery and that this helped him to get better.
- 17:42 - Conclusion (Conclusion)
- The speaker concludes the video by giving some advice to the audience. He says that they should never stop growing and that they should focus on serving others.
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