While every crisis response team needs reliable communications, what's needed exactly can vary greatly. Fortunately, there's Twilio, a cloud-based communications platform that makes it easy for organizations to set up whatever communications tools needed to connect with people who need their help and expertise.
In this episode, we sit down with Devin Brooks, Program Manager of Crisis Response at Twilio.org to discuss:
To learn more about Twilio.org visit their website.
Have a project you’d like to work with Twilio.org on? Talk to a Twilio team member here.
The Twilio Code Exchange program Devin referenced can be found here.
Follow Twilio: Facebook | Instagram | LinkedIn | Twitter
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Introductions (01:15)
Twilio’s Crisis Response team (04:25)
Evolution of Twilio’s Crisis Response team (07:40)
Humanitarian Crises that Twilio has played a role in responding (10:10)
Handling regulatory matters country to country (15:30)
Types of Crises Twilio is best suited to respond to (18:15)
Involvement and integration with the 988 line rollout (22:35)
A group wants to set up a hotline - how do they get in touch with Twilio to help? (27:00)
Managing costs for clients (31:15)
Examples of Twilio working with smaller, more localized organizations (33:20)
The goal of no code tools and some resources at Twilio and elsewhere that you can use right now (43:05)
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HOST
Jason Friesen is the Founder and Executive Director of Trek Medics International, a 501c3-registered nongovernmental organization (NGO) dedicated to improving access to emergency response networks in communities across the globe through innovative mobile phone technologies.
Learn more about Trek Medics International by visiting their website, and for more info on the Beacon Crisis Response Platform visit here.
Follow Trek Medics on: Instagram | Facebook | Twitter | LinkedIn
Theme song: "Happy Feliz" by ¡Big Grande! (used with permission).
