Growing up in a hospitality family business shaped hotel owner Rachel Vandenburg's approach to leadership and customer experience. Inspired by her parent's visionary thinking, Rachel shares what it's like to push the boundaries in the hospitality industry, from opening a Dutch pancake restaurant to building an eight-lane boutique bowling lounge.
Listen in as we discuss the crucial role of community in hospitality. Discover how Rachel emphasizes the importance of creating gathering spaces and fostering connections between guests, her insights on customer experience and staff training, and the power of personal touches like birthday marquee signs to create lasting bonds with guests.
You won't want to miss this engaging episode full of valuable lessons and inspiring stories from a dedicated hospitality leader.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
