Description

In this episode, Micah Solomon shares advice for hospitality leaders on creating a culture that empowers employees to delight guests.

Listeners will learn:

• The importance of proper employee selection, considering both technical skills and interpersonal abilities (00:50)
• How to create a culture where exceptional performance becomes "how it's done around here" (01:44)
• The impact of senior leadership and veteran employees on setting the tone for new hires (02:26)
• How Apple Stores learned from the hospitality industry to provide exceptional customer service (04:21)
• The role of training and a "culture of yes" in fostering employee excitement and customer-centric behavior (05:46)

A few more resources:

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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands