In this episode, Chris Silcock, President of Global Brands and Commercial Services at Hilton, shares what he has learned in his journey to overseeing Hilton's 22 brands and the company's pivotal commercial functions, including customer engagement, technology, sales, marketing, and revenue management.
Listen now to hear about:
- Career Progression: How Chris's diverse roles within the hospitality industry, from waiter to president, equipped him with the necessary skills and understanding to make impactful decisions and lead effectively at the highest levels.
- Leadership Advice: The advice that has shaped Chris's approach to leadership, including the importance of focusing on the job at hand rather than the next career move, and the benefits of playing the long game in an industry and company you love.
- Skill Development: The critical skills to cultivate as you ascend the leadership ladder, such as listening intently, critical thinking, and the art of questioning to add value across various functions.
- Revenue Management: Insights into how revenue management serves as a foundational element in understanding customer demand, segmentation, and the business model of hotels, which is crucial for delivering returns and fostering growth.
- People Management: Chris's perspective on the transition from leading a team in a familiar field to managing functions outside of one's expertise, and the significance of building and leading large organizations.
Whether you're a hospitality professional aiming for the C-suite or someone passionate about the industry, this episode is packed with actionable advice and inspiring stories to help you reach your goals and lead with excellence.
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
