Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of guest satisfaction charts.
We spoke recently about the power of technology to empower staff and delight guests - and Scott has a unique perspective as both a hotel company COO and the co-founder of GuestEQ, a hotel operations technology platform.
I asked him about how he achieved best-in-class guest satisfaction ratings at his hotels, and he told me about how they’ve digitized their operational workflow in a way that provides more visibility and accountability for everyone.
In today’s episode you’ll learn:
* The email he gets each morning
* What this provides him with
* The mutual accountability that comes from transparency
👉 How could you digitize operations to enable both management visibility and mutual accountability?
Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.
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If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
