Description

In this episode, Marc Schwarz, Director of Service at Thrive Hospitality, shares what he learned working at Land Rover that we can all learn from.

Also see: 

• Service is a Privilege: The Mindset of Hospitality Success - Marc Schwarz
• The Culture Code: What Made Ian Schrager’s Hotels Different - Marc Schwarz
• From Ferraris to Fine Art: Crafting Joy Through Design - Lily Ackerman

Hospitality Daily is brought to you with support from Mews, the operating system for hospitality that replaces fragmented systems with one connected way to manage reservations, payments, revenue, and guest service. Listen to my recent conversation with Mews founder Richard Valtr for a deep dive on what's happening with AI and hotel tech today.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands