Description

In this episode, Susie Arnett, a hospitality leader with deep expertise in wellness, shares insights on the historical and social significance of spas and how modern wellness practices can benefit from these ancient traditions.

• (00:20) Susie's recent hospitality experience
• (00:44) The roots of spa in Istanbul
• (01:16) Ancient Greece bathhouses
• (02:01) Modern U.S. spa culture
• (02:43) History of relaxation
• (03:16) Emergence of "alone time"
• (03:59) The shift from social to solitary
• (04:22) Extending guest stays in wellness
• (04:54) New social spa spaces
• (05:16) Promoting community in spas
• (05:37) Encouraging social interactions in spas

More with Susie:

• From MTV Producer to Leading Wellness Programming: Lessons and Observations for Hospitality
• Delight Guests Using Apple's "Unboxing" Strategy
• Better Than Easy: How Effort Can Make Your Guests Fall Deeper in Love With Your Hospitality

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands