Description

Don Lindsay is the Major Account Sales Manager at BG Products, a company that is committed to maintaining vehicles through high-quality automotive maintenance services. In this episode of the podcast, Don explains what he sees as a big challenge throughout the industry, and also where massive opportunities will emerge.

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What Ted Ings and Don Lindsay discuss in this episode:

1. Don shares how he got into the automotive industry and why he chose to work with BG products. In his new role with BG, he works closely with Lithia, a major automotive retailer.
2. Ted inquires about the biggest challenge Don sees throughout the industry which has remained consistent over the years.
3. People are a consistent challenge within the retail automobile industry, whether its retaining talent or acquiring talent; the challenge is that there is a seeming shortage of people.
4. Nothing will compensate for training our people and developing or iterating processes within the retail dealership.
5. Dealers should focus on updating their processes to streamline the experience for customers.
6. Don believes that moving through the remainder of 2022 and into 2023 there is a huge opportunity for service departments to maintain vehicles. The industry will continue to observe high gross inflation, which may drive prices up on the fixed side of the operation, however, there is an upswing in the form of customers hanging onto their vehicles for longer periods of time.
7. Listen to the full episode to get even more insights from Ted Ings and Don Lindsay.

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Thanks, Don Lindsay

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement