Description

Les Silver is the Executive Chairman of Dynatron Software, and Marcus Amen from Bailey.

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What we discuss in this episode:

In this episode, Ted sits down with this two industry giants Les Silver and Marcus Amen to explore the fascinating realm of technician productivity. The conversation delves into the challenges dealers face in balancing demand and capacity, and how leveraging technology can be the key to unlocking new levels of efficiency.

Episode Highlights:

1. The Crux of the Matter

Les Silver and Marcus Amen tackle the central question: how can dealers maximize technician productivity while ensuring quality work and customer satisfaction? The duo emphasizes the importance of turning hours into revenue and reveals the critical role capacity plays in the equation.

2. Identifying and Solving Capacity Issues

Marcus Amen discusses how dealerships can identify and tackle capacity problems. Is your shop scheduling enough work? Are technicians being efficient? Marcus shares practical insights.

3. The Role of Technology in Efficiency

Both Les and Marcus emphasize the pivotal role technology plays in improving efficiency. They discuss innovative solutions that provide real-time data on technician performance, enabling informed decision-making and performance improvement.

4. Bridging Generational Gaps

Les and Marcus agree on the need to make the auto repair industry attractive to the younger generation. Discover how technology can align with their expectations and why it's essential for the industry's future.

5. Monitoring Performance and Continuous Improvement

Our experts share strategies for monitoring performance and identifying areas for improvement. They stress the importance of measuring data in real-time and making incremental changes to boost productivity.

6. The Technician's Perspective:

Marcus dives deep into the technician's world, highlighting the challenges they face and the need for efficient processes. He explores how transparent communication and streamlined workflows contribute to a technician's performance and satisfaction.

In this episode, you'll find answers to thought-provoking questions like:

1. Why is technician productivity essential for your dealership's success?
2. What can you do to maximize your technicians' capacity without overloading them?
3. How can technology transform the way you manage your shop's workflow and efficiency?
4. What steps can you take to attract and retain the next generation of skilled technicians?
5. Why is transparency the key to addressing productivity and capacity issues?

Join us as we explore these critical topics and gain insights from industry leaders Les Silver and Marcus Amen. 

Listen to the episode featuring Les Silver and Marcus Aman  for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Les Silver and Marcus Aman 

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement