Sarah Vantine is the Vice President of Business Development Strategy at Quantum5, LLC, an innovative training platform that helps dealers focus in on processes that increase profits and retention.
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In this episode Ted Ings and Sarah Vantine discuss:
- Cohesive communication has been a key element that has increased the success of Sarah's BDC, and in a way that resonates with customers.
- For young women who are thinking about starting a career in retail automotive, Sarah suggests that it's important to find a group of people that can offer support. It's important to have diversity and a lot of different types of people within the car business because that's our customer base.
- Don't be afraid to jump into the retail car business with both feet. This is a career that which you can make a great living for yourself and there are so many different possibilities out there from OEMs to dealerships to service centers.
- This is a people business. If we can keep the focus on people, we can win more relationships that lead to long-term business opportunities.
- A large part of Sarah's success within the BDC comes from injecting more human touchpoints. In an increasingly digital workspace, it's important to focus on retention and adding the human touch.
- Listen to the full episode to get even more insights from this episode.
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Thanks, Sarah Vantine!
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