Description

We all know that feedback is essential for growth—but why is it so tricky to get right? Whether you're giving it or receiving it, emotions, biases, and communication breakdowns can turn a simple critique into a full-blown misunderstanding.

In this episode, Susie shares a recent experience where feedback didn’t land as intended and how it spiraled into something much bigger. We dive into the challenges leaders face when delivering tough feedback, why timing and emotional state matter, and how to make sure your message is actually heard. If you've ever struggled with feedback—on either side of the conversation—this one's for you.

Key Takeaways from This Episode:

• Why feedback often gets distorted as it moves through different channels.
• The importance of timing and emotional awareness when delivering feedback.
• How leaders can ensure feedback is constructive rather than reactionary.

Mentioned in This Episode:

• Book: Thanks for the Feedback by Douglas Stone & Sheila Heen

CONNECT WITH SUSIE:
https://www.linkedin.com/in/susietomenchok/

CONNECT WITH JAMES:
https://www.linkedin.com/in/capps/