On this episode of Channel Automation, Vic Sun and Steven White discuss the future of call centers in light of the rise of artificial intelligence and potential lead conversion. They explore the importance of training agents and giving them the opportunity to innovate, as well as the value of investing in a good call center rep. Additionally, they explain the importance of focusing on the people in the call center and holding them accountable for certain goals. Finally, they invite listeners to join the conversation and discuss their own opinions on the topic.
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