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Vicky Kennedy, Founder of Echtus, a customer education service, shares her insights on why it is important to strategically design customer education. She takes us through her journey from academia to entrepreneurship, highlighting her experience in higher education and the transition to the tech industry. If you want to know more about incorporating targeted customer education into your Customer Success strategy, then this conversation is a must-listen.

In this episode, you’ll hear about:

• What is customer education?
• What is the purpose of customer education?
• The value proposition of customer education for business 
• Mistakes to avoid when starting out with customer education 
• Challenges in customer education
• Vicky’s entrepreneurial journey
• Being entrepreneurial in your current role 

Tune in and learn with us - from insights and entrepreneurship to everything you need to know about customer education.

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About Women in Customer Success Podcast:

Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.

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Women in Customer Success

• Website - womenincs.co/podcast
• LinkedIn - linkedin.com/company/womenincs
• Instagram: https://www.instagram.com/womenincs.co/

Host Marija Skobe-Pilley

• Website - https://www.marijaskobepilley.com/
• LinkedIn - https://www.linkedin.com/in/mspilley/
• Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie

NEW - Women in Customer Success Courses:

• Thriving as a First-Time People Leader - https://womenincs.co/thriving-as-a-first-time-people-leader
• The Revenue CSM - https://womenincs.co/the-revenue-csm