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In this episode, I talk to Anu Dudhat, Head of Customer Success and Product at Customer Success Box. Anu is also one of the Top 100 CS Strategists for 2020.
Anu is talking about productizing Customer Success - what does it mean to create products from learning, customer success processes and customer outcomes, in order to scale the business and provide repeatable experiences for the customers.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow the WiCS Podcast:
Join the Women in Customer Success Network!
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CURATED CONTENT
If you like this episode, you will also like:
34 - How to Be a Boss of Your Career - Emilia D'Anzica
36 - How to Become an Expert on Yourself - Ronni Gaun
41 - How to Set Your Team Up for Success - Emily Garza
42 - The Role of Customer Success Communities - Violaine Yziquel
44 - Leading Customer Succes Teams as a Hockey Captain - Natalia PiaggioÂ
46 - How to Find Your Niche in Customer Success - Elisabeth Courland
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses: