Text us your questions and thoughts!
Are you friends with your customers? Should you be? Would you take your customer out for a coffee?
If you are wondering what's the right approach, you're not the only one. Sumitra was also wondering...and then started writing about it.
In #Episode57, Sumitra is sharing her tips on your relationship with customers:
Sumitra is sharing her exciting journey from a Standford graduate (Computer Science) to a career in Customer Success. It's refreshing to hear her perspective on Customer Success and what she enjoys the most, given her extraordinary technical background.
Sumitra Narayanan is currently an Associate Director of Customer Success at LinearB and a contributor at CS Insider, leading her own 'Sumi Success Tips' column.
People she admires: Pooja Sankar - Piazza http://www.piazza.com
Connect with Sumitra: https://www.linkedin.com/in/sumitra1/
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow the WiCS Podcast:
Join the Women in Customer Success Network!
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CURATED CONTENT
If you like this episode, you will also like:
#16 - From Google to CSM Hero - Claire O'Regan
#19 - How to be a CSM Your Client
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses: