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In this episode, I'm talking to Natalie White, Customer Success Manager at Float.
Natalie has been in Customer Success all her professional life, mostly in FinTech startups, building the customer success teams from the ground up. She spent the last few years in London, building a team at European unicorn Pleo. Now, she's back in her native Canada, building a team at Float.
Why would you need to be an industry expert as a Customer Success professional?
As a FinTech pro, Natalie is sharing some investment lessons - actually, where to invest early on when building a team.
She says:
And surely, 'Don't run before you can walk! Foundation is everything.'
Natalie has been the first-ever female hire at Float, and she's sharing her challenges and lessons on hiring female talent in FinTech and the role of mentoring in bringing more women to Tech!
Connect with Natalie: https://www.linkedin.com/in/natalierwhite
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.
Follow the WiCS Podcast:
Join the Women in Customer Success Network!
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
Host Marija Skobe-Pilley
NEW - Women in Customer Success Courses: