Description

Have you ever wondered how clear processes can transform your business? Today’s episode features Jacqui Jones, the CEO and founder of Way We Do, a process management platform helping businesses and franchisees build consistency and efficiency.  

This engaging conversation highlights why processes and SOPs aren't just documents—they’re the foundation of a thriving business. Jacqui offers practical advice on how leaders can inspire teams to follow procedures, tackle resistance to change, and continuously improve workflows.  

Whether you're a franchisee trying to stick to established playbooks or an entrepreneur looking to streamline operations, this episode is packed with actionable insights to help you create a well-oiled business machine.  

What You’ll Learn in This Episode:  

• Why clear, consistent processes are the backbone of every successful business  
• Strategies for encouraging teams to adopt and follow procedures  
• How to identify and improve inefficient workflows  
• The role of leadership and change management in process adoption  
• Tips for fostering open communication and collaboration within teams  

Jacqui also touches on the behavioral challenges when it comes to getting people on board with processes, offering insightful ways to overcome resistance and create alignment.  

Key Takeaways:  

1. Leadership is Key: Leaders must not only communicate the importance of processes but also actively guide teams through training and change management.  
2. Open to Change: Processes should be adaptable. Always listen to on-ground feedback and refine where necessary.  
3. Clarity Equals Consistency: Providing clear, actionable procedures ensures everyone is aligned toward organizational goals.  

Resources & Links  

• Learn more about Way We Do → Way We Do Website  
• Check out Jacqui’s recommended book from the episode → "The E-Myth : Why Most Small Businesses Don't Work and What to Do About It," by Michael E Gerber (We are not amazon affiliates and will not earn commission on your purchase)

Thanks for tuning in! Don’t forget to share your thoughts and leave a review! ⬇ Hope you enjoy the listen 🎙️.