In this episode, we meet CEO Jim Rembach of Call Center Coach, where they specialize in developing existing and emerging contact center supervisors. Jim is also a leadership expert and host of the Fast Leader Podcast.
Jim Rembach is the ultimate 'disruptor', and is taking his rebel style to change the Contact Center Industry. My favorite Jim Rembach Quotes from this episode:
"You gotta get out of Cruise Control, or else you'll miss what's going on around you!"
"Don't be afraid to take a different path that is less traveled."
"You don't get major change and impact from minor tweaks."
"You have to have the resilience and wherewithal to forge your own way forward!"
-- Jim Rembach: https://www.linkedin.com/in/jrembach/
