Imagine if your law practice could be transformed, not by new laws or regulations, but by a simple change in the way you conduct client consultations. That's exactly what happened in our firm when we implemented a streamlined consult process that significantly improved our client experience and financial stability, raking in over $45 million in service fees.
Join me, Jeff Hughes, as I share the ins and outs of this transformative journey, from the extensive pre-consult phase right through to post-consult.
I break down the five phases of a consultation:
1 - setting expectations
2 - listening
3 - understanding the client's goals
4 - providing feedback
5- exploring options
It's not just about ticking the boxes; it's about creating an environment of empathy, understanding, and comfort. The aim? To provide clients with a safe space to unburden their concerns while ensuring their expectations are managed in a way that does not overwhelm them with potential scenarios.
There are also four key activities to do throughout:
1 - talk and act like a normal person, not a lawyer
2 - focus on the emotions, not logic
3 - balance the tension between setting real expectations and fostering hope when needed
4 - always speak against your interests when the client's needs prevail
I also uploaded this video portion to YouTube @jsterlinghughes. This has a lot of visuals.
I have this all illustrated and posted on LinkedIn at my profile: @jsterlinghughes
Hope you find value.
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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers?
Follow these steps:
1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/
2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/
3. CONNECT WITH US:
LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls,
Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls,
Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls
4. TELL US WHAT YOU WANT:
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.
