Law firm client experience is everything. Todd Burnham filed bankruptcy, then built an $18M firm. Here's what he figured out.
Todd walks us through the whole journey. Starting a firm in a basement that was in foreclosure, filing personal bankruptcy, and then building one of the largest family law firms in Colorado.
Now, he runs his law firm intake like an ER triage and scaled to 30 attorneys. He hired for emotional intelligence, not legal credentials. That one shift in law firm team culture changed everything.
We get into law firm leadership development, why your intake person matters more than your best attorney, and what it actually takes to delegate when you've been doing everything yourself.
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📄 CHAPTERS
0:00 - Law Firm Client Experience: Meet The $18M Founder
2:11 - From Bankruptcy In A Basement To 30 Attorneys
4:05 - Working ON Your Law Firm Changes Everything
9:55 - Your Intake Department Is A Trauma ER
12:48 - He Hired A Café Server For Intake (Best Move Ever)
15:11 - Scaling From 3 Attorneys To 30: Real Talk
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