Unreasonable Hospitality is a philosophy coined by renowned restaurateur Will Guidara in a book of the same name. In it, Mr. Guidara explains the philosophy of "unreasonable hospitality," which aims to exceed traditional expectations and delight customers with extraordinary experiences, creating lasting emotional connections. While it has long been associated with the hospitality industry, Jared Narlock and Sarah Huddleston argue that many of the tenets laid out by Mr. Guidara can be applied to healthcare, too!
Sarah Huddleston, Culture and Talent Project Manager, Nemours Children's Health
Jared Narlock, Director, Culture and Coaching, Nemours Children's Health
