In this episode, Cherie and Mandy dive into the importance of giving and receiving feedback, drawing on lessons from workshops and experiences.
Key Discussion Points:
- The Need for Feedback: Many leaders struggle to give valuable feedback because they aren't observing their teams closely enough. Feedback should be specific and based on either skills or daily tasks.
- Types of Feedback: Mandy highlights two types—skills-based and task-based feedback. Both require different approaches, but leaders must focus on providing detailed, constructive input beyond generic praise like "You're doing great."
- Catch People Doing the Right Thing: Cherie emphasizes the importance of giving positive feedback, even on behaviors we assume others already know are appreciated. This builds trust and makes growth feedback easier to accept.
- Reactions to Feedback: The 3 common reactions to feedback are Defend, Deny, and Deflect. Mandy suggests holding space for these reactions, as they often come from fear or insecurity.
- Receiving Feedback: Cherie shares that staying curious and thanking the person giving feedback, even when it's tough, is crucial. It's important to check if negative reactions stem from ego or insecurities.
- Intentions in Feedback: Mandy advises leaders to check their intentions before delivering feedback. Feedback should be given with the intent to help the recipient grow, which influences tone, body language, and delivery.
Takeaways:
- Feedback should be timely, actionable, and given in small, regular doses.
- Build trust with positive feedback to create a foundation for constructive growth discussions.
- Approach both giving and receiving feedback with curiosity, empathy, and clear intentions.
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Thanks for joining us on the Lead with Courage podcast, bought to you by Luminate Leadership. We trust this episode has given you some insights and joy to empower you live your biggest, best life.
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Until the next episode, we hope you live and Lead with Courage!
Cherie x
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Luminate Leadership is not a licensed mental health service and is not a substitute for professional mental health advice, treatment or assessment. The advice given in this episode is general in nature, but if you’re struggling, please see a healthcare professional, or call lifeline on 13 11 14.
