The search for quality home care often begins during a crisis, when families need compassionate, reliable help—fast. Mark McDermott understands this reality perfectly, having built Touching Hearts at Home into a companion care powerhouse serving Rochester, Syracuse, Buffalo, and Albany over the past 18 years.
What makes Touching Hearts different? Their exclusive focus on companion care allows them to hire caregivers based on compassion and life experience rather than formal credentials. This approach has created a diverse team of approximately 250 caregivers across four offices—from 83-year-old retirees to healthcare students—enabling personalized matching that goes beyond simply filling shifts. When someone calls Touching Hearts, they immediately speak with a real person who listens deeply to understand their situation, arranging a comprehensive family assessment within a business day.
The company's commitment to reliability sets them apart in an industry often plagued by staffing challenges. They meticulously track shift coverage, maintaining an impressive 97-98% fulfillment rate. This means that when emergencies arise—and they always do—families can trust that someone qualified will arrive to provide care. Touching Hearts offers flexible service options with reasonable minimums (16 hours weekly with 4-hour shifts), ranging from brief daily visits to 24-hour care and live-in arrangements.
Ready to experience the difference that comes from working with a seasoned, compassionate companion care provider? Contact Touching Hearts at Home to discover how their unique approach to non-medical care can bring peace of mind to your family during challenging transitions.
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