In this conversation, Kate Klavohn shares her extensive experience with Chick-fil-A, focusing on the company's approach to customer satisfaction and genuine hospitality. She discusses the 'Winning Hearts Every Day' strategy, which emphasizes creating a clean and safe environment, providing quality food, ensuring fast and accurate service, and delivering genuine hospitality. Kate also highlights the importance of developing confident leaders within the organization and adapting to customer feedback to improve service. Looking ahead, she expresses excitement about the future of hospitality and technology in the fast food industry, emphasizing Chick-fil-A's commitment to innovation and maintaining a personal touch in service.
To learn more about other entrepreneurship opportunities and the McGraw School of Business’s very own Createur Conference and Pitch Competition, go to Createur.Olivet.edu.
