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Episode 6 - Complaints

As healthcare staff we will always have to respond and react to complaints in some form.

An example of a healthcare complaints analysis tool from the London School of Economics, published in BMJ Quality and Safety Journal in 2015: https://healthcarecomplaintsanalysis.com/

And an article about how to handle complaints from Practice Builders in 2019: https://www.practicebuilders.com/blog/8-ways-to-handle-patient-complaints-and-defuse-their-frustrations/

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James

@JMACeducation