In this Comms Coach episode, Laurie Henrickson is joined by Halcyon Frank, the Director of Training & Development for The Denise Amber Lee Foundation. Lori and Halcyon explore why consistent training and ongoing professional development matter in 9-1-1 dispatch. They discuss gaps in national standards, the role of virtual and in-person training, and how continuous learning strengthens performance, confidence, and career longevity.
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