This week on the Comms Coach Podcast, host Lori Henricksen sits down with public safety communications leader Tipi Brookins to discuss wellness, culture, and retention in 911 centers. Tipi shares her personal journey into dispatch and reflects on both toxic and thriving workplace environments. Together, they explore why true wellness goes beyond EAP programs or “pizza and donuts” and instead requires trust, psychological safety, and strong leadership. The episode highlights how training and QA can either support staff growth or harm morale when inconsistent or punitive. Tipi also shares practical, budget-friendly strategies leaders can implement immediately.
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