Description

This episode of The BedBuzz podcast is packed with insights on answering the phone the Mattress Firm way. 

 Why does it matter? Because the phone is our differentiator. How we answer sets us apart from the competition, creating an inviting atmosphere that makes guests choose to shop with YOU and your store over our competitors.

 Highlights of the Episode:

• Listen to real recordings of Mattress Firm employees and local competitors answering the phone.
• Discover how we set the tone on the phone, shaping the perception of who we are, starting when and through the way we answer the phone.
• This isn't just another podcast episode; it's a journey into the secrets behind "The Answer" and its impact on our brand identity.

Special thanks to the team at Podium: Where businesses grow, customers connect, and success starts. Find out more here.