The most powerful tool in a salon owner's leadership toolkit is presence – the ability to truly notice what's happening with your team, clients, and business. When leaders are fully present, they transform routine services into exceptional experiences, turn complaints into opportunities, and help team members achieve their potential.
• Presence means being mentally engaged, not just physically in the building
• Running on autopilot causes salon owners to miss crucial revenue leaks
• A male client visited 52 times before receiving a truly personalized experience
• Presence allowed for turning an upset client's complaint into a larger sale through education
• Being present helps identify team members who are disengaging before it affects the business
• Leaders should coach through curiosity rather than force when addressing issues
• The leadership tool belt has two pouches: tangible tools (systems, metrics) and intangible tools (presence, curiosity)
• You cannot lead what you don't notice
If you want a team that doesn't need you hovering to succeed, check out Million Dollar Beauty Pro where we coach team-based salons to develop internal leadership skills that grow revenue and culture simultaneously.
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